FQ
Food Queue Pro
Food ordering queue and SMS workflow platform
Login
Built for restaurant order, kitchen, and pickup operations

Let Customers Wait at Home, Not in Front of Your Shop

Food Queue Pro is a smart food ordering queue and SMS order management system for restaurants. Customers place orders by phone, your team manages every step from counter to kitchen to pickup, and customers arrive only when the food is ready.

No front-shop waiting
Customers receive SMS updates and come only when the order is ready for collection.
Full owner visibility
Track sales, staff actions, customer feedback, and SMS campaigns from one dashboard.
Start Your Free Trial Solutions
NEW ORDER SMART PICKUP QUEUE Track every order from counter to customer 1 Order Created Customer receives SMS + link 2 Kitchen Preparing Live update to the customer 3 Ready for Pickup Scan QR and complete safely Owner Dashboard
Live Order Flow
Smart Pickup Queue
Order Created
Preparing
Ready + QR
Front Office
Create orders quickly with customer name, phone number, food items, pricing, and QR link delivery.
Kitchen
Move orders through preparing and ready states while customers stay informed through automatic SMS updates.
Shop Owners
Monitor sales, staff accountability, customer ratings, and repeat-order campaigns from one place.

A complete restaurant workflow from customer phone order to pickup, feedback, and repeat sales

Food Queue Pro solves the daily problems restaurants face when customers order by phone: missed details, confused kitchen communication, customers arriving too early, delayed pickup, and no clear way to track sales or staff performance.

4 SMS
stages from created to thank-you
QR
pickup completion and post-order rating
Owners
sales, staff, and customer insights

From Phone Order to Pickup, Every Step Is Tracked Clearly

When a customer calls, front office staff create the order, the system sends a QR link by SMS, the kitchen updates progress, the customer comes only when the order is ready, and the front office scans the QR to complete handover safely.

01

Less Waiting

Customers do not need to stand in front of the shop guessing when food will be ready. They receive SMS updates and arrive at the right time.

02

Clear Staff Flow

Front office, kitchen, and pickup staff work inside one process instead of depending on shouted updates or paper notes.

03

Shop Owner Control

Owners can see completed orders, monthly sales, customer feedback, and which employee handled each stage.

04

Repeat Sales

The system turns completed orders into customer history, feedback, and SMS campaign opportunities that help bring buyers back.

What Happens Today in Most Shops?

Orders are written manually, details get missed, customers arrive too early, kitchen and front office teams lose track of the current status, and owners have no single view of completed orders, staff actions, feedback, or monthly sales trends.

Fewer mistakes Clear order details and status tracking from the moment the call is taken.
Faster pickup QR verification helps the front office find the right order and complete collection safely.
Step 1: order created

The front office captures the order correctly and starts the queue:

  • Front office staff enter customer name, phone number, food items, and total price in one place.
  • As soon as the order is saved, the customer receives an SMS with the order number and QR link.
  • Each order moves into a visible queue instead of depending on memory, paper slips, or separate calls.
  • The same QR link becomes the secure pickup and feedback link later in the journey.
Waiting Dine-in Take Away Delivery
QR Check-in
QR
Scan, track order, complete pickup
Waiting Ticket 02 Dine-in Queue Moving SMS Sent
Waiting
Your ticket number
02
Dine-in
Queue is moving
Step 2: kitchen progress

The kitchen updates preparation and the customer stays informed automatically:

  • Customers receive SMS messages when the order is created, when preparation starts, and when the food is ready for pickup.
  • After completion, the system can also send a thank-you SMS to close the order professionally.
  • Kitchen teams can change order status without calling the customer or updating the front office manually.
  • This removes confusion between departments and reduces the chance of customers waiting outside for too long.
Steps 3 and 4: pickup + growth

Pickup is verified by QR, then the order becomes feedback and future sales insight:

  • When the customer arrives, front office staff scan the QR code, verify the order, and click complete order after handover.
  • After completion, the same link can collect food rating, feedback, and suggestions from the customer.
  • Shop owners can track total orders, daily and monthly sales, staff accountability, and customer feedback from the dashboard.
  • SMS campaigns can be sent later to selected customers based on what they bought before.
Feedback Rate your experience
1

Create Order

Front office creates the order with customer details, food items, and total price while the queue begins immediately.

2

SMS + Preparing

The customer receives a created message first, then the kitchen can move the order into preparing without extra calls.

3

Ready + Pickup

When the order is marked ready, the customer comes to the shop, shows the QR code, and pickup is completed safely.

4

Feedback + Marketing

Completed orders become food ratings, customer history, and targeted SMS campaign opportunities for repeat business.

Built for Every Role Inside the Restaurant

Food Queue Pro gives each team a clear part in the workflow, while keeping the shop owner in control of the bigger business picture.

Counter Team

Fast order entry without confusion

Create orders quickly from phone calls, capture the correct customer details, and start the SMS queue flow without depending on notebooks or memory.

Kitchen Team

Clear status flow for preparation

Move orders from pending to preparing to ready with a simple status flow that keeps the customer updated automatically.

Shop Owner

Control, visibility, and repeat growth

Track monthly sales, order trends, staff actions, customer feedback, and product-based SMS campaigns while managing staff access.

What Shop Owners Gain After Setup

This is not only about sending SMS. It gives restaurant owners the reporting and operational structure they usually miss when orders are handled manually.

01

Sales Dashboard

See total orders, daily and monthly earnings, and the overall performance of the shop in one dashboard.

02

Staff Tracking

Know who created the order, who moved it to preparing, who marked it ready, and who completed the handover.

03

Customer Feedback

Collect ratings, messages, and suggestions after completed orders so you can improve food and service quality.

04

SMS Campaign Growth

Filter past customers by products they bought and send targeted promotions to generate repeat orders.

Before and After Food Queue Pro

The system changes the customer experience and the shop’s internal operation at the same time.

Before

Manual phone-order confusion

  • Customers wait in front of the shop before food is ready.
  • Staff forget order details or lose track of the current status.
  • No simple way to see who handled each step.
  • No organized customer feedback after collection.
  • Sales and repeat-customer opportunities are hard to measure.
After

A tracked queue with SMS and QR pickup

  • Customers arrive only when the order is ready to collect.
  • Counter, kitchen, and pickup teams work in one visible flow.
  • Every stage is linked to the staff member who handled it.
  • Feedback and ratings are collected from the same QR link.
  • Owners can monitor monthly sales and launch SMS campaigns later.

Questions Shop Owners Usually Ask First

These are the questions owners usually ask before introducing a queue and SMS workflow into daily food order operations.

Does the customer need an app?

No. Customers receive SMS updates and a direct QR tracking link, so the experience works without asking them to install anything.

Can different staff use different access levels?

Yes. Shop owners can create shop sub users and choose whether each account can access dashboard, kitchen, products, new orders, orders, or settings through the API.

How does pickup completion work?

Each order has a unique QR code. When the customer arrives, staff can scan the code, find the order quickly, verify it, and mark the order as completed.

Can the system help bring customers back?

Yes. Food Queue Pro includes SMS campaigns based on products customers bought before, which helps restaurants run more relevant repeat-order promotions.

Possible Future Upgrades

Food Queue Pro already covers the core phone-order, SMS, QR pickup, and owner reporting flow. It also creates a strong base for future restaurant growth.

Online Ordering

  • Allow customers to place orders directly from a website or app.
  • Extend the same queue, SMS, and pickup workflow beyond phone orders.

Loyalty and Rewards

  • Add loyalty points, offers, and repeat-customer rewards.
  • Use customer purchase history to personalize promotions.

Multi-Branch Operations

  • Support multiple branches with shared owner reporting.
  • Add kitchen screens, WhatsApp alerts, and delivery workflows.

A Simple Demo Flow to Show Live

Food Queue Pro is easy to present because the full value appears in a short real-world workflow.

Show the live order journey

  • Create a sample order with customer name, phone, food items, and price.
  • Show the first SMS that confirms the order and includes the QR link.
  • Move the order to preparing and then ready to show SMS updates.

Show pickup and completion

  • Open the QR page from the tracking link.
  • Scan the QR from the front office workflow.
  • Complete the order and show how the same link becomes the feedback page.

Show owner value after the order

  • Open the dashboard and show earnings and order trends.
  • Show staff tracking, ratings, and customer feedback.
  • Open SMS campaigns and explain how repeat customers are targeted.

Simple Pricing for Every Order Flow

Choose the SMS package that matches your restaurant workflow. Every order-based package includes kitchen features, front office tools, QR scanning, monthly earning tracking, and the connected Food Queue Pro workflow.

Basic - Order Based

Starter

Best for simple order-created notifications with core restaurant workflow tools.

2.5 LKR
Per order
  • 1 SMS notification per order
  • Kitchen features
  • Front office features
  • QR scanning features
  • Monthly earning tracking
Basic - Order Based

Growth

Ideal when you want created and preparing or created and ready updates.

3.5 LKR
Per order
  • 2 SMS notifications per order
  • Kitchen features
  • Front office features
  • QR scanning features
  • Monthly earning tracking
Basic - Order Based

Pro

A balanced option for created, preparing, and ready-for-pickup order updates.

4.5 LKR
Per order
  • 3 SMS notifications per order
  • Kitchen features
  • Front office features
  • QR scanning features
  • Monthly earning tracking
Basic - Order Based

Premium

Complete journey coverage from order created to final thank-you SMS.

5.5 LKR
Per order
  • 4 SMS notifications per order
  • Kitchen features
  • Front office features
  • QR scanning features
  • Monthly earning tracking
SMS Campaign Package

Campaign Boost

Reach past customers with targeted promotions based on their food preferences.

1 LKR
Per SMS
  • Sort customers by purchase preference
  • Create targeted SMS campaigns
  • Promote repeat orders
  • Works with shop customer history
  • Built for retention marketing

Stop making customers wait in front of your shop

Give your restaurant one shared system for phone-order entry, kitchen coordination, SMS updates, QR pickup completion, food ratings, owner reporting, and customer campaigns. Better customer experience, better business control, and more repeat customers start from the same workflow.

Login To Food Queue Pro